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Refund Policy

Refund Policy - Panel Wall

1. Return Period

You have 30 calendar days from the date of receipt to request a return or exchange of your wood panels.

2. Return Conditions

For a return to be accepted, the panels must be:

In original packaging, with no signs of use or installation
Without cuts, holes, or any type of modification
With all accessories and original documentation
In perfect condition

3. Defective Products

If you receive panels with manufacturing defects or damaged during shipping:

Contact us within 7 days of receipt
Send detailed photos of the issue
We will replace the product at no additional cost

4. How to Request a Refund

To request a refund:

Contact us through our email or contact form
Provide your order number and reason for return
Wait for our instructions for product return

5. Return Shipping Costs

Return shipping is the customer's responsibility, except in cases of:

Manufacturing defects
Shipping error (wrong product sent)
Product damaged during transit

6. Refund Timeline

After we receive and inspect the returned panels, the refund will be processed within 10 business days using the original payment method.

7. Custom Products

Custom-cut or personalized panels cannot be returned, except in case of manufacturing defects.

Questions? Contact us through our contact page.

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